Terms and Conditions

Man and Van Bow Terms and Conditions

These Terms and Conditions apply to all services provided by Man and Van Bow. By booking or using our services you confirm that you have read, understood, and agree to be bound by these terms. They are designed to set out clearly the rights and responsibilities of both you as the customer and us as the service provider.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the individual, business, or organisation that books or uses our services.

Services means any man and van, removal, transport, delivery, loading, unloading, packing, or related services provided by us.

Goods means the items and property that you ask us to move, handle, store, or dispose of.

Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. Services typically include the provision of a vehicle and driver, with or without additional labour, for the loading, transport, and unloading of goods.

We operate mainly within the local area and surrounding regions, but we may also provide longer distance moves by prior agreement. Any estimated times for collection or delivery are given in good faith but are not guaranteed, as they may be affected by traffic, access, weather, or other conditions beyond our control.

3. Booking Process

3.1 Requesting a quotation

You may request a quotation by contacting us and providing full and accurate details of the services required. This includes the collection and delivery addresses, property type, access details, approximate volume or list of goods, any special handling requirements, and your preferred date and time.

3.2 Quotations

Any quotation provided is based on the information you supply. Quotations are normally given as an hourly rate or a fixed price. Quotations are valid for a limited period as stated at the time of issue and may be withdrawn or revised if information provided is incomplete, inaccurate, or changes before the booking is confirmed.

3.3 Confirming a booking

A booking is only confirmed when we have accepted your request and you have accepted our quotation, subject to any deposit or prepayment requirements that we notify to you. Verbal or provisional bookings are not binding. We reserve the right to refuse any booking at our discretion.

3.4 Changes to bookings

If you need to change the date, time, addresses, or scope of the services, you must inform us as soon as possible. Changes are subject to availability and may result in a revised quotation or additional charges. Where we cannot accommodate a requested change, the original booking and applicable cancellation terms will still apply.

4. Pricing and Payments

4.1 Rates and charges

Our charges may be based on an hourly rate or a fixed price, as agreed at the time of booking. Our rates take into account factors such as distance, time, labour required, vehicle size, access conditions, and any additional services such as packing, dismantling, or reassembly.

Additional charges may apply for waiting time, extra labour, parking fees, tolls, congestion or clean air zone charges, and for services provided outside standard hours.

4.2 Deposits and prepayments

We may require a deposit or full prepayment to secure your booking. Any required payment and due date will be communicated during the booking process. Failure to pay a deposit or prepayment by the required date may result in cancellation of your booking.

4.3 Payment methods

We accept the payment methods that we specify at the time of booking. You must ensure that you have the means to pay any outstanding balance on completion of the service, unless we have agreed alternative arrangements in writing in advance.

4.4 Payment due dates

Unless otherwise agreed in writing, payment for all services is due immediately upon completion of the job. For account customers or commercial clients with agreed credit terms, invoices must be paid in full by the date specified on the invoice. We reserve the right to charge interest and recovery costs on overdue amounts in accordance with applicable law.

5. Customer Responsibilities

5.1 Accurate information

You must provide full, accurate, and up to date information when requesting a quotation and when confirming a booking. This includes any factors that may affect the time, cost, or safety of the work, such as stairs, lifts, restricted access, parking limitations, or unusually heavy or large items.

5.2 Packing and preparation

Unless you have booked a packing service, you are responsible for packing and preparing your goods in a manner suitable for transport. Fragile items must be adequately protected, and any loose items should be boxed or contained. We are not responsible for damage arising from inadequate or improper packing carried out by you or a third party.

5.3 Access and parking

You are responsible for ensuring that we have adequate and legal access to both collection and delivery addresses, including suitable parking for our vehicle as close as reasonably possible to the entrances. Where permits, parking reservations, or access arrangements are required, you must arrange them in advance unless expressly agreed otherwise.

5.4 Supervision and presence

You or your authorised representative must be present at the collection and delivery locations to supervise the move, provide instructions, and check the premises and vehicle before departure and upon completion. If you or your representative are not present, we will carry out the work as we consider appropriate and no claims will be accepted for discrepancies that could have been identified at the time.

6. Items We Do Not Carry

We do not move, store, or transport any items that are illegal, dangerous, or unsuitable for transport, including but not limited to:

Explosives, weapons, ammunition, or hazardous materials.

Flammable or corrosive substances, gas bottles, or fuel containers.

Perishable goods or items requiring controlled temperatures.

Waste, rubbish, or items intended for disposal unless expressly agreed as part of a compliant waste service.

Valuables such as jewellery, cash, important documents, antiques of exceptional value, or works of art, unless we have agreed in writing to carry them and you have arranged appropriate insurance.

We reserve the right to refuse to transport any item that we consider to be unsafe, illegal, or not in accordance with these Terms and Conditions.

7. Cancellations and Postponements

7.1 Cancellation by you

If you need to cancel your booking, you must notify us as early as possible. Cancellation charges may apply, depending on the notice period:

If you cancel more than 7 days before the booked date, any deposit paid may be refunded or applied to a future booking at our discretion.

If you cancel within 7 days but more than 48 hours before the booked date, we may retain part or all of any deposit and may charge a reasonable cancellation fee to cover lost time and administrative costs.

If you cancel within 48 hours of the booked start time, we reserve the right to charge up to the full quoted amount, particularly where we are unable to reallocate the booking slot.

7.2 Postponements

If you wish to postpone a booking, we will try to accommodate your new preferred date and time, subject to availability. Postponements may be treated as cancellations and re-bookings, and the above cancellation terms may apply depending on the notice given.

7.3 Cancellation by us

We may cancel or suspend a booking if you fail to pay any required deposit or prepayment, if you provide incomplete or misleading information, if access or parking is not available, or if it would be unsafe or unlawful to carry out the work. We may also cancel due to circumstances beyond our reasonable control. In such cases, we will aim to offer an alternative date or a refund of any prepayments for services not provided, but we will not be liable for any indirect or consequential loss arising from the cancellation.

8. Liability and Limitations

8.1 Our duty of care

We will exercise reasonable skill and care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section and the rest of these Terms and Conditions.

8.2 Exclusions of liability

We are not liable for:

Loss or damage arising from your failure to pack items properly, to secure loose parts, or to protect fragile goods.

Loss or damage to items that we have not packed where the damage is consistent with poor or insufficient packing.

Loss of or damage to items described in section 6 which we have not agreed in writing to carry.

Pre-existing damage, wear and tear, scratches, or defects.

Loss or damage resulting from disassembly or reassembly of furniture or equipment where manufacturer instructions or tools are not provided.

Any indirect or consequential loss such as loss of profits, loss of business, or emotional distress.

8.3 Limits of liability

Our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value of the affected items, subject to any lower limits that we may communicate prior to the move. You are responsible for arranging adequate insurance cover for your goods over and above our standard liability limits if you consider it necessary.

8.4 Reporting loss or damage

You must inspect your goods and the premises at both the collection and delivery addresses as soon as reasonably possible. Any apparent loss or damage must be reported to us in writing within a reasonable time frame after completion of the services. We may require evidence such as photographs, descriptions, and proof of value to assess any claim.

9. Waste and Environmental Regulations

9.1 Waste carrier obligations

When we remove waste or items for disposal, we do so in accordance with applicable waste and environmental regulations. This may include compliance with waste carrier registration and the requirement to dispose of waste only at authorised facilities.

9.2 Customer responsibilities for waste

You must accurately describe any items intended for disposal and must not include hazardous, restricted, or prohibited materials in waste loads unless we have expressly agreed to handle them in compliance with the relevant regulations. If you provide misleading information that results in us unknowingly carrying prohibited waste, you may be liable for any associated costs, fines, or penalties.

9.3 Duty of care

We will take reasonable steps to ensure that waste is transported and disposed of lawfully. Where requested and where applicable, we may provide documentation or receipts to demonstrate that waste has been taken to an authorised site. We are not responsible for any misuse of waste documentation or for your failure to comply with your own legal duties regarding waste.

10. Delays and Events Beyond Our Control

We will not be liable for delays or failure to perform our obligations where such delays or failures result from events or circumstances beyond our reasonable control. These may include extreme weather, road closures, accidents, vehicle breakdowns, public emergencies, industrial action, or any other events that could not reasonably be foreseen or avoided.

Where possible, we will keep you informed of any significant delays and will use reasonable efforts to complete the services as soon as conditions allow. However, you acknowledge that timing is not always within our control and that we are not responsible for any indirect loss arising from delays.

11. Complaints and Disputes

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly. Complaints regarding loss or damage should follow the reporting process described in section 8.4.

We aim to handle complaints in a fair and reasonable manner. If a dispute cannot be resolved informally, it may be referred to the courts as set out under governing law and jurisdiction.

12. Privacy and Personal Data

We collect and use personal data such as names, addresses, and contact details for the purpose of providing quotations, managing bookings, and delivering services. We will handle personal data in accordance with applicable data protection laws and will not sell or disclose your information to third parties except where necessary to fulfil our contract with you or where required by law.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the agreement between us, including non-contractual disputes or claims.

14. General Provisions

14.1 Entire agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior discussions, correspondence, or understandings.

14.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 No waiver

Failure by us to enforce any provision of these Terms and Conditions shall not be construed as a waiver of that provision or any other provision.

14.4 Updates to terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the services we provide to you. You are advised to review the latest terms before making a booking.

By proceeding with a booking or using our services, you confirm that you accept these Terms and Conditions and agree to be bound by them.