Terms and Conditions for Man And Van Bow

These Terms and Conditions set out the basis on which Man And Van Bow provides moving, transport, collection, delivery, and related labour services. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to create a clear, fair, and practical agreement for both parties, covering the booking process, payment terms, cancellations, liability, waste handling, and the law that applies to the service.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man And Van Bow, and references to “you” and “your” mean the customer, client, business, or person booking the service. These terms apply to all standard man and van services, furniture moves, small removals, item collections, deliveries, loading and unloading assistance, and any other transport work agreed in writing or verbally.

If any part of these terms is unclear, it is your responsibility to ask for clarification before the service begins. Acceptance of a quotation, confirmation of a booking, payment of a deposit, or allowing us to begin work will all be treated as acceptance of these terms. Nothing in these terms affects your statutory rights as a consumer where they apply.

1. Booking Process

A booking is usually made after an enquiry and the issue of a quotation. Quotes may be based on the information you provide, including the type of items, access conditions, locations, number of floors, parking restrictions, timing, and the level of labour required. We aim to give accurate estimates, but the final service may need to be adjusted if the actual job differs from the information supplied. A quote does not become a confirmed booking until it has been accepted by you and accepted by us.

When confirming a man and van service, you must provide accurate and complete information. This includes the collection and delivery addresses, contact details, item descriptions, size and weight estimates, and any special handling needs. You must also tell us about stairs, lifts, narrow access, waiting restrictions, and whether assembly, disassembly, or additional helpers are required. If the service cannot be completed safely or within the agreed scope because information was incomplete or inaccurate, additional charges may apply.

We reserve the right to decline or amend a booking where the requested job is unsafe, unlawful, beyond our available capacity, or materially different from what was originally described. Any estimated arrival time is approximate unless we have expressly agreed a fixed time slot. Delays caused by traffic, weather, road closures, vehicle issues, or circumstances outside our control do not automatically entitle you to compensation, although we will always aim to keep you informed where possible.

2. Payments and Charges

Unless otherwise agreed in writing, payment is due in full on completion of the service. In some cases, we may require a deposit or advance payment to secure the booking, especially for larger jobs, weekend work, urgent requests, or services requiring special arrangements. Any deposit requested will be explained at the time of booking and may be non-refundable in accordance with the cancellation terms below.

Our charges may be based on an hourly rate, fixed price, mileage, volume, labour requirement, or a combination of these. Additional charges may apply for waiting time, congestion, parking, tolls, ULEZ or similar access charges, dismantling, reassembly, carrying items to or from upper floors, heavy lifting, failed delivery attempts, or changes to the original service request. Where a job takes longer or costs more because of factors you did not disclose, we may adjust the price fairly to reflect the actual work carried out.

Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment methods accepted may include bank transfer, cash, card payment, or other methods agreed before the job begins. If payment is not made when due, we reserve the right to charge reasonable recovery costs, suspend future work, and, where permitted by law, charge interest on overdue sums. Any dispute about charges should be raised promptly after the service is completed, and you should pay any undisputed amount in full.

3. Cancellations, Rescheduling, and Waiting Time

If you need to cancel or reschedule a booking, you should tell us as soon as possible. The amount of any cancellation fee will depend on the notice given, the nature of the booking, and whether we have already incurred costs or turned away other work to reserve the time. For convenience, cancellations made with more notice are usually less costly than last-minute cancellations. We may retain some or all of a deposit where we have already committed resources to the booking.

If you are not ready at the agreed time, we may charge waiting time or treat the job as a cancellation if the delay is unreasonable. If access is unavailable, the items are not ready, or the recipient cannot be reached after reasonable attempts, we may charge for wasted travel time, labour, and any return journey. We will always try to be flexible, but repeated changes, incomplete preparation, or failure to provide access may affect the availability and cost of the service.

You may ask us to move the booking to another date, subject to availability. We are not liable for indirect losses arising from cancellation or rescheduling, such as loss of earnings, missed appointments, or inconvenience, unless those losses are caused by our negligence and are otherwise recoverable under law. This does not affect any rights you may have under consumer protection legislation where those rights cannot lawfully be excluded.

4. Service Conditions and Customer Responsibilities

You are responsible for ensuring that the goods to be moved are suitable for transport and are properly packed where packing is your responsibility. Fragile, valuable, or irregularly shaped items should be clearly identified in advance. We may refuse to move items that are inadequately protected, leak, smell strongly, appear unsafe to carry, or could damage other goods, the vehicle, or property. If you ask us to move items that require specialist handling, you must tell us before the service starts.

You must ensure that access routes are clear and safe and that we have any necessary permission to park, load, unload, or enter the property. If a permit, key, code, lift booking, concierge access, or parking arrangement is needed, you must arrange this unless we have specifically agreed to do so. We are entitled to rely on the instructions provided by you or your authorised representative at the time of the job.

If you ask us to move something that is later found to be prohibited, hazardous, illegally obtained, or not disclosed accurately, we may stop the job immediately and may report the matter where we are legally required to do so. Any additional costs caused by non-disclosure, misdescription, or unsafe conditions may be charged to you. Man and van Bow services are designed for lawful, practical transport work and are not a substitute for specialist contractors where specialist skills or licensing are required.

5. Liability and Insurance

We will take reasonable care when carrying out our services, but our liability is limited as set out in these terms and by applicable law. We are not liable for loss or damage caused by circumstances beyond our reasonable control, including pre-existing defects, inadequate packaging, hidden faults, items that are unstable or fragile, or instructions that you asked us to follow against our advice. You should ensure that any item of high value is declared before the job begins.

Where damage is caused by our proven negligence, our liability will normally be limited to the reasonable repair cost or replacement value of the affected item, subject to evidence of value and condition at the time of the incident. We will not be responsible for consequential losses, indirect losses, loss of profit, or emotional distress except where the law requires otherwise. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We may ask you to sign a condition note, inventory, or job completion form. If you believe damage has occurred, you should tell us as soon as possible and, where practical, before the vehicle leaves the delivery point. You should provide photographs, a description of the issue, and any supporting evidence. Failure to report a problem promptly may make it harder to investigate and resolve fairly.

6. Waste, Disposal, and Regulatory Compliance

If the booking includes disposal, clearance, or removal of unwanted items, both parties must comply with waste legislation and environmental rules. We will only carry waste where we are legally permitted to do so and may refuse any load that appears to contain controlled waste, hazardous materials, or items requiring specialist disposal. You must disclose exactly what is being removed so that the correct handling method can be used. Misdescription of waste may result in cancellation or extra charges.

You must not place prohibited items into a load without telling us. This includes, without limitation, asbestos, chemicals, solvents, oils, gas cylinders, batteries, clinical waste, electrical goods requiring special treatment, paint, or any other dangerous materials unless we have expressly agreed in advance and are legally authorised to handle them. Where the law requires documentation, transfer notes, or proof of lawful disposal, you must cooperate fully and provide accurate information.

We may separate reusable items, recyclable materials, and general waste where appropriate and lawful. However, unless otherwise agreed, we do not guarantee a specific disposal route. If you are arranging a man and van removal service that includes clearance, you remain responsible for ensuring that waste is described truthfully and that no item placed for disposal breaches environmental law or local authority rules. We reserve the right to charge additional sums if a load must be sorted, returned, stored, or handled differently because of undeclared contents.

7. Delays, Force Majeure, and Changes to the Job

We are not in breach of contract if performance is delayed or prevented by events beyond our reasonable control, including severe weather, accidents, illness, vehicle breakdown, road closures, strike action, fire, flood, public emergencies, or legal restrictions. In such circumstances, we will try to rearrange the service where practical. If performance becomes impossible, either party may cancel the affected booking without further liability, save for any sums already due for work completed or costs already incurred.

If you change the job after booking, for example by adding extra items, changing addresses, extending the time required, or requesting extra labour, we may revise the price and the expected completion time. We are not obliged to proceed with additional work unless we agree to the change. If a change materially affects the service and we cannot reasonably accommodate it, we may treat it as a new booking or decline the revised request.

Any waiver of a term must be in writing and should not be treated as a permanent waiver. If we choose not to enforce a term on one occasion, that does not mean we have given up the right to enforce it later. If any provision of these terms is held to be invalid or unenforceable, the rest will continue in full force.

8. Governing Law and General Provisions

These terms, and any dispute or claim arising from them or in connection with them, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless consumer law gives you the right to bring proceedings elsewhere. If you are a consumer, nothing in these terms affects your mandatory legal rights.

We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices. The version in force at the time of your booking will normally apply to that booking unless we agree otherwise in writing. If you continue to use our services after updated terms are published or provided, that may count as acceptance of the revised wording for future bookings.

These service terms and conditions form the full agreement between you and us for the relevant booking, unless expressly varied in writing. By proceeding with a booking, you confirm that you have read, understood, and agreed to be bound by these terms, including the sections on booking, payment, cancellation, liability, waste rules, and governing law. This document is intended to support a fair and reliable man and van Bow service relationship for all standard transport and clearance work.